Terms and conditions

TERMS AND CONDITIONS

RESERVATIONS
DESTINO COLOMBIA SAS
Calle 50 Nº 65-42 Centro Comercial Contemporáneo Local 225.
Medellín – COLOMBIA
PBX: (574) 2606868
E-mail:
GROUPS OF 21 OR MORE PERSONS colombia@destinocolombia.com
LUISA FERNANDA HURTADO luisafernanda@destinocolombia.com
MARIA ISABEL DUQE comercial1@destinocolombia.com

RESERVATIONS:
All reservations must be done 24 hours prior to the arrival of passengers.

TOURS:
Include entrance to the places of interest and guidance in Spanish. There is an extra charge for guidance in other languages. (Prior notification).
We have guidance in English, French, Italian, Portuguese and Spanish. Extra charges vary according to the required language.

AIRPORT TRANSFERS:
Each passenger has the right to carry one piece of luggage, in case it is necessary to contract an additional vehicle for the extra luggage; its cost will be on behalf of the passenger.
Transfers for passengers arriving between 21:00 and 6:00 or departing between 23:00 and 8:00, will have an extra charge of 30% over the published price.
The prices for the tours and transfers are applicable and vary according to the season.

PRICES:
Our prices are in US Dollars, and subject to changes without prior notification and include no commission fee. Our prices are only for tourism wholesalers and exempt of VAT (16%) over accommodation for foreign visitors. The VAT exemption is subject to the signature of an agreement between the wholesaler and Destino Colombia, and also to a “foreigner in tourism PIP-5 ” stamp on the travelers Passport. In case any of these requisites is not accomplished, the traveler must pay this tax directly to the hotel.
Children, fairs, events and groups prices, apply according to each hotel´s policy, please check.
Our prices do not include:
hotel insurance (with the exception of hotels denoting the opposite),
Country entrance or departure taxes
Non specified services.

APPLICABILITY:
Our prices are applicable and vary according to the season.
The prices published on our manual, are only for FITs reservations with a maximum of 9 rooms or 20 persons. In case you have a group price requirement, please write to colombia@destinocolombia.com

CHILDREN POLICY:
Children of 3 years or more pay as adult in tours and transfers.
For accommodation, the policy may vary according to each hotel. Generally, children must share room with two adults, otherwise, the pay as adult.

DESTINO COLOMBIA is subject to law 679 of 2001, in order to counteract and prevent children´s sexual exploitation, pornography and sexual tourism with minors, according to article No 4 of the national constitution.

MEAL PROGRAMS:
PE: European plan, only accommodation.
PCDA: American breakfast included.
PCDB: Buffet breakfast included.
PAM: Breakfast and dinner included.
PA: Breakfast lunch and dinner included.
PAE: American special plan; three meals, beverages and snacks according schedule stablished by the hotel.
TI: All inclussive. (May vary according to the hotel).

HOTELS:
3 star = tourist.
4 star = superior tourist.
5 star = first class.

PAYMENT POLICIES:
All reservations must be pre-paid with no exception.
For groups of 21 persons or more, the payment specifications are always stated in the quote.

BANK DEPOSITS:
Plase always pay with an endorsed check on behalf of “Agencia de Viajes de Turismo Receptivo Destino Colombia SAS”, please always remember to save copies of your deposit proofs. We suggest to copy the checks.

COSTA RICA AND PANAMA:
Banco Internacional BCT.
Savings account No. 98680
“Agencia de Viajes de Turismo Receptivo Destino Colombia SAS”
please deposit local checks, cash, or USA checks.
In other countries, payments must be done through credit cards or wire transfers.

CREDIT CARDS:
There is an extra charge of 2.5% for VISA, 3% for MASTER CARD and 4% for AMERICAN EXPRESS.

The wholesaler is responsible for all the sale credit card purchases, because is the only one that can prevent a fraud whenever the card is stolen or fake. Therefore, the wholesaler must attach guarantee letter, or filled format for each purchase where the amount, and name of the cardholder is specified to be able to process the authorization.

The following documents must be scanned and attached to the format:
1. Responsibility letter. (format for credit card payments)
2. Copy or scan of both sides of the credit card.
3. Copy or scan of the cardholder´s ID or passport.

The authorization is processed by the bank using all the documents stated above, to after confirm the successful purchase to the wholesaler. Destino Colombia is not responsible for the origin of the credit card.
FORMAT FOR CREDIT CARD PAYMENTS

CARD No. SECURITY CODE
EXPIRE DATE
CARD HOLDER
IDENTIFICATION No.
ADRESS
PHONE NUMBER OFFICE MOBILE
AMMOUNT IN USD
BANK
AMERICAN EXPRESS VISA MASTER CARD
I AUTHORIZE DESTINO COLOMBIA TO CHARGE MY CARD AS LISTED ABOVE
SIGNATURE DATE

WIRE TRANSFERS

1. Accredit the account # 36006658 FROM Bancolombia in Citibank N.A. in New York
INTERMEDIARY BANK:
City Bank New York USA.
ABA 021000089.
SWIFT:CITIUS33

PAYER BANK:
Bancolombia, Colombia.
SWIFT: COLOCOBM
CHIPSUID: CH002511
Calle 49 B No.63-05 Otrabanda – Medellín

FINAL BENEFICIARY:
“Agencia de viajes de turismo receptivo Destino Colombia SAS”
CURRENT ACCOUNT # 00316970804
Bancolombia, Medellín – Colombia
Phone: 2606868
Fax: 2307750
NIT:800248920-9.

Funds transfer to Destino Colombia for suppliers payment. All the transfer expenses are on behalf of the wholesaler. Please verify they are not deducted from the final ammount to be paid to Destino Colombia.

CANCELLATIONS AND REIMBURSEMENTS:
For transfers and tours, there will be a 50% reimbursement for all cancellations requested during the 24 hours before the scheduled time of the service; after this, there will be a 100% charge. If the cancellation is due to medical reasons, the wholesaler must send copy of the medical certificate, to after proceed to a 50% reimbursement (subject to the reception and approval of all the documents.)

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