Sustainability

TOURISM SUSTAINABILITY POLICY

The RECREATIONAL TOURIST AGENCY DESTINATION COLOMBIA SAS, manifests its commitment to provide tourism services in a sustainable manner so as to guarantee the maintenance or improvement of environmental, socio-cultural, economic aspects, raising awareness and supporting communities, suppliers, collaborators and customers in good sustainability practices, as well as in the prevention and reporting of:
• The commercial sexual exploitation of children and adolescents,
• Discrimination and exclusion of vulnerable communities.
• Illicit trafficking in biodiversity..

RIGHTS AND DUTIES OF CUSTOMERS, SUPPLIERS AND COLLABORATORS

FROM CUSTOMERS
RIGHTS:
• To be informed about the sustainability criteria that the organization implements in internal processes (Environmental, socio-cultural, economic and security).
• To be informed about the applicable legislation in force and the sanctioning regime related to the illegal trafficking of flora and fauna, CSEC and discrimination and exclusion.
• To know the safety recommendations that must be followed in the destinations to visit.
• To enjoy the tourist sites of the destinations to visit.
• To receive reliable and quality information about the tourist sites they visit.
• To be treated with respect, equality and under no discrimination whatsoever.
• To know the policies and guidelines for the provision of services of Destino Colombia.
• To communicate any complaint, claim or comment regarding the provision of the service.
HOMEWORK:
• To respect the culture, beliefs, traditions and habits of the people of the destination to visit.
• To make proper use of the facilities and resources such as water and energy of the places to visit.
• Respect the biodiversity of the destinations to visit.
• To comply with the current regulations to prevent the commercial sexual exploitation of minors and to denounce in case of evidence.
• Not to have discriminatory or exclusionary behaviors with other users, collaborators and communities of the destinations to visit.
OF THE PROVIDERS:
RIGHTS:
• To be informed about the sustainability criteria that the organization implements in internal processes (Environmental, socio-cultural, economic and security).
• To receive fair and timely payment for their services and products sold.
• To be treated with dignity and respect.
• A Submit claims associated with the business relationship with the agency.
• To be evaluated impartially and objectively.
• To have preference for those suppliers of each region visited by tourists.
• To participate in the trainings programmed by the agency or intermediaries.
HOMEWORK:
• To comply with current legal regulations to carry out their commercial activities.
• To comply with the legal requirements for the prevention of commercial sexual exploitation of minors and to denounce in case of evidence.
• To comply with the contractual conditions for the provision of the service or purchase of its products.
• Dependent on the improvement of their processes and products so that they are environmentally more responsible.
• To attend the calls made by the agency, to give information regarding the Tourism Sustainability Program
• To communicate any negative impact on the environmental, sociocultural and economic aspects that may be evidenced in the agency.
• To make rational and efficient use of natural resources in the process of product development and provision of services including storage and transportation
To assign competent personnel to carry out the contracted activities.
OF THE COLLABORATORS:
RIGHTS:
• To know the content of the standard and the responsibility of each of them in its implementation.
• To receive training and other type of training related to sustainable management programmed by the agency.
• To participate in the activities programmed by Destino Colombia
• To know information about the management of natural, sociocultural and economic resources that affect the agency.
• To receive fair remuneration and decent and safe work conditions.
• To receive equitable and respectful treatment, free of any type of discrimination.
• To know the information of the legal requirements applicable to tourists for tourism and accommodation activities.
• To know their functions and responsibilities for the Tourism Sustainability program.
HOMEWORK:
• To comply with the policy, objectives and activities assigned to maintain and improve the tourism sustainability program.
• To comply with the training received to help strengthen their work skills.
• To comply with the Sustainability responsibilities assigned by the leader of the standard.
• To inform and comply with the legal requirements for the prevention of commercial sexual exploitation of minors and to denounce in case of evidence.
• To meet the objectives and the sustainability policy of the agency.
• To deliver timely and accurate information to customers about tourist attractions of the destination to visit.
• To inform and report any anomalous situation that goes against the policy and objectives of the tourism sustainability program.
• To publicize the safety recommendations that tourists must follow in the destinations to visit.

ADVICE TO TRAVELERS

Dear traveler:
Please take into account and apply during your trip based on the World Tourism Code of the World Tourism Organization:
• Open yourself to cultures and traditions different from yours: your experience will be transformed, you will earn the respect of the local population, and it will welcome you more easily. Be tolerant and respect diversity; Observe the traditions and social and cultural practices of the place.
• Respect human rights. Any form of exploitation violates the fundamental objectives of tourism. Child sexual exploitation is a punishable offense, both in the place where it is carried out and in the country of residence of the person who commits it.
• Help preserve the natural environment. Protect the flora and fauna and their habitat, and do not buy products made from endangered plants or animals. Avoid taking pictures with the fauna, it can cause these species to move away from the place and not return, with the prejudice that it will be more difficult for your next group of tourists to observe these species.
• Respect cultural resources. Tourist activities should be practiced with respect for the artistic, archaeological and cultural heritage. Do not be tempted to take pieces of archaeological remains, plants, flowers, and so on. If each tourist that visited the place, a sample would be taken, the resource would very soon cease to exist.
• Your trip can contribute to economic and social development. Buy crafts and local products to support the local economy, and adhere to the principles of fair trade. When haggling, keep in mind the concept of fair wages. Handicrafts are the most important reflection of local culture and identity and their benefits go directly to the populations of the visited localities. In addition, they are produced with very low impact for the environment and contribute to increase the appreciation of the local culture.
• Find out about the legislation in force so as not to commit any act that is considered criminal in the country visited. Do not deal with drugs, weapons, antiquities, protected species, or products or substances that are dangerous or prohibited by national regulations.